Normally, tips provide waiters and waitresses with an incentive to provide customers with good service. However, in Indian restaurants, I am routinely faced with waiters who mumble, never smile, and generally behave as though you are burden and their job is a chore.
One possible explanation for this is that they may feel that serving others is below them. Indians, in my experience, tend to be very concerned about status issues. Furthermore, their status back in India may have precluded them from ever having to play such a role. Another possible explanation is that (I believe) a lot of Indian restaurants are family-owned and -operated. Hence, any tip collected may simply be pooled together, which may result in the tip’s serving as less of an incentive for good service. Any other ideas?
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